:root {
    --service-blue: #1766d1;
    --service-blue-dark: #0f4fa8;
    --service-blue-soft: #eaf4ff;
    --service-ink: #122033;
    --service-text: #35465a;
    --service-muted: #5d7087;
    --service-line: #d8e4ee;
    --service-surface: #ffffff;
    --service-soft: #f5f9fd;
    --service-success: #167b58;
    --service-warning: #9b6600;
    --service-danger: #b42335;
    --service-radius-card: 18px;
    --service-radius-control: 12px;
    --service-shadow: 0 12px 34px rgba(32, 72, 108, .07);
    --service-shadow-raised: 0 18px 44px rgba(32, 72, 108, .11);
}

.skip-link {
    position: fixed;
    top: 8px;
    left: 8px;
    z-index: 10000;
    transform: translateY(-140%);
    padding: 10px 14px;
    border-radius: 10px;
    background: var(--service-ink);
    color: #fff;
    font-weight: 700;
}
.skip-link:focus { transform: translateY(0); }

.service-error-page,
.auth-page-shell {
    min-height: 100dvh;
    margin: 0;
    padding: 40px 20px;
    display: grid;
    place-items: center;
    background: linear-gradient(145deg, #f7fbff, #eef5fb);
    color: var(--service-ink);
    font-family: "Plus Jakarta Sans", Arial, sans-serif;
}
.service-error-card,
.auth-card {
    width: min(100%, 560px);
    padding: clamp(26px, 5vw, 44px);
    border: 1px solid var(--service-line);
    border-radius: var(--service-radius-card);
    background: #fff;
    box-shadow: var(--service-shadow-raised);
}
.service-error-card h1,
.auth-card h1 { margin: 10px 0 12px; font-size: clamp(30px, 5vw, 44px); line-height: 1.12; }
.service-error-card p,
.auth-card > p { color: var(--service-muted); line-height: 1.7; }
.service-error-code,
.service-kicker { color: var(--service-blue-dark); font-size: 12px; font-weight: 800; letter-spacing: .075em; line-height: 1.4; text-transform: uppercase; }
.service-error-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 24px; }

.auth-page-shell { display: flex; flex-direction: column; gap: 22px; }
.auth-brand { display: flex; align-items: center; gap: 12px; color: var(--service-ink); text-decoration: none; }
.auth-brand img { object-fit: contain; }
.auth-brand span { display: grid; }
.auth-brand small { color: var(--service-muted); font-size: 11px; }
.service-form { display: grid; gap: 18px; margin-top: 24px; }
.auth-back-link { display: inline-flex; margin-top: 24px; color: var(--service-blue-dark); font-weight: 700; }
.local-reset-note { margin-top: 20px; padding: 16px; border: 1px solid #a9d1f8; border-radius: 14px; background: #edf7ff; }
.local-reset-note p { margin: 6px 0; color: var(--service-muted); font-size: 14px; }
.login-help-row { display: flex; justify-content: space-between; gap: 12px; margin-top: -4px; }
.login-help-row a { color: var(--service-blue-dark); font-size: 12px; font-weight: 700; }

.topbar-service-nav { display: flex; align-items: center; gap: 2px; margin-left: auto; margin-right: 8px; }
.topbar-service-nav a { padding: 9px 9px; border-radius: 9px; color: #496079; font-size: 12.5px; font-weight: 700; text-decoration: none; white-space: nowrap; }
.topbar-service-nav a:hover,
.topbar-service-nav a[aria-current="page"] { background: #eaf3fd; color: var(--service-blue-dark); }
.topbar-public .topbar-user { margin-left: 0; }
@media (max-width: 700px) {
    .topbar-public .brand-logo-kemper { width: 82px; }
    .topbar-public .brand-text { display: none; }
}

.service-page { width: 100%; display: grid; gap: 24px; color: var(--service-text); }
.service-page-narrow { max-width: 780px; margin-inline: auto; }
.service-page-header { min-height: 126px; display: flex; align-items: flex-end; justify-content: space-between; gap: 24px; padding: 0 2px 24px; border-bottom: 1px solid var(--service-line); }
.service-page-header > div { min-width: 0; }
.service-page-header h1 { margin: 8px 0 9px; color: var(--service-ink); font-size: clamp(34px, 4vw, 46px); font-weight: 800; letter-spacing: -.045em; line-height: 1.12; }
.service-page-header p { margin: 0; max-width: 68ch; color: var(--service-muted); font-size: 15px; line-height: 1.7; }
.service-page-header .btn { flex: 0 0 auto; }
.service-toolbar { display: flex; flex-wrap: wrap; align-items: end; gap: 16px; padding: 20px; border: 1px solid var(--service-line); border-radius: var(--service-radius-card); background: var(--service-surface); box-shadow: var(--service-shadow); }
.service-toolbar .form-group { margin: 0; min-width: 150px; flex: 1; }
.service-toolbar .btn { flex: 0 0 auto; }
.service-page .form-group,
.auth-card .form-group { margin: 0; }
.service-page label.form-label,
.auth-card label.form-label { display: block; margin-bottom: 8px; color: var(--service-text); font-size: 13px; font-weight: 750; line-height: 1.4; }
.service-form input:not([type="checkbox"]):not([type="radio"]):not([type="file"]),
.service-form select,
.service-form textarea,
.service-toolbar input:not([type="checkbox"]):not([type="radio"]):not([type="file"]),
.service-toolbar select,
.service-toolbar textarea {
    width: 100%;
    min-height: 48px;
    padding: 11px 14px;
    border: 1px solid #cbd9e7;
    border-radius: var(--service-radius-control);
    background: #fcfdff;
    color: var(--service-ink);
    font: inherit;
    font-size: 14px;
    line-height: 1.45;
}
.service-form textarea,
.service-toolbar textarea { min-height: 108px; resize: vertical; }
.service-form input:focus,
.service-form select:focus,
.service-form textarea:focus,
.service-toolbar input:focus,
.service-toolbar select:focus,
.service-toolbar textarea:focus { outline: 3px solid rgba(23, 105, 210, .14); border-color: var(--service-blue); }
.service-form small,
.service-form .form-hint { color: var(--service-muted); font-size: 12px; line-height: 1.55; }
.service-page .btn,
.auth-card .btn { min-height: 44px; padding: 10px 17px; border-radius: var(--service-radius-control); font-size: 13px; font-weight: 750; white-space: nowrap; }
.service-page .btn-sm { min-height: 36px; padding: 7px 12px; border-radius: 10px; font-size: 12px; }
.service-page .badge { padding: 6px 10px; font-size: 11px; line-height: 1.25; }
.service-page .breadcrumb-link { width: fit-content; margin-bottom: 0; padding: 8px 11px; font-size: 12px; }
.service-page .alert,
.auth-card .alert { margin: 0; padding: 15px 17px; border-radius: var(--service-radius-control); font-size: 14px; line-height: 1.6; }
.service-metrics { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.service-metric { position: relative; min-height: 120px; display: flex; flex-direction: column; justify-content: space-between; padding: 20px; overflow: hidden; border: 1px solid var(--service-line); background: var(--service-surface); border-radius: var(--service-radius-card); box-shadow: var(--service-shadow); }
.service-metric::before { content: ""; position: absolute; inset: 0 0 auto; height: 3px; background: var(--service-blue); }
.service-metric strong { display: block; margin-top: 10px; color: var(--service-ink); font-size: clamp(28px, 3vw, 34px); font-weight: 800; letter-spacing: -.035em; line-height: 1.1; }
.service-metric span { color: var(--service-muted); font-size: 13px; font-weight: 700; line-height: 1.45; }
.service-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.service-panel { min-width: 0; padding: clamp(22px, 2.5vw, 28px); border: 1px solid var(--service-line); border-radius: var(--service-radius-card); background: var(--service-surface); box-shadow: var(--service-shadow); }
.service-panel h2 { margin: 0 0 8px; color: var(--service-ink); font-size: 22px; font-weight: 800; letter-spacing: -.025em; line-height: 1.3; }
.service-panel h3 { color: var(--service-ink); font-size: 16px; line-height: 1.4; }
.service-panel > p { margin: 0 0 20px; max-width: 72ch; color: var(--service-muted); font-size: 14px; line-height: 1.7; }
.service-panel > p:last-child { margin-bottom: 0; }
.service-table-wrap { overflow-x: auto; border: 1px solid var(--service-line); border-radius: 14px; background: #fff; }
.service-table { width: 100%; min-width: 760px; border-collapse: collapse; background: #fff; }
.service-table th { padding: 14px 16px; background: var(--service-soft); color: #526780; font-size: 11px; font-weight: 800; letter-spacing: .055em; text-align: left; text-transform: uppercase; }
.service-table td { padding: 15px 16px; border-top: 1px solid #e7eef5; color: var(--service-text); font-size: 13.5px; line-height: 1.55; vertical-align: middle; }
.service-table td small { color: var(--service-muted); font-size: 11.5px; }
.service-table tbody tr { transition: background-color .16s ease; }
.service-table tbody tr:hover { background: #f9fcff; }
.service-table-actions { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }
.service-table-actions form { margin: 0; }
.service-table-actions details > summary { list-style: none; }
.service-table-actions details > summary::-webkit-details-marker { display: none; }
.service-table-actions details[open] { min-width: 220px; }
.service-table-actions details .service-form { gap: 10px; margin-top: 10px; padding: 12px; border: 1px solid var(--service-line); border-radius: var(--service-radius-control); background: var(--service-soft); }
.service-empty { padding: 42px 24px !important; text-align: center; color: var(--service-muted); font-size: 14px !important; }

.sla-chip { display: inline-flex; align-items: center; gap: 6px; padding: 5px 9px; border-radius: 8px; font-size: 11px; font-weight: 800; white-space: nowrap; }
.sla-chip.success { background: #e5f6ee; color: var(--service-success); }
.sla-chip.warning { background: #fff3d2; color: var(--service-warning); }
.sla-chip.danger { background: #fee9ec; color: var(--service-danger); }
.sla-chip.neutral { background: #edf2f7; color: #62748a; }
.request-operational-summary { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin-bottom: 18px; }
.request-operational-item { padding: 14px; border: 1px solid var(--service-line); border-radius: 14px; background: #f8fbfe; }
.request-operational-item span { display: block; color: var(--service-muted); font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; }
.request-operational-item strong { display: block; margin-top: 6px; color: var(--service-ink); font-size: 14px; }
.request-detail-page { max-width: 1180px; margin-inline: auto; }
.request-main-grid { grid-template-columns: minmax(0, 1.25fr) minmax(320px, .75fr); }
.request-result-note { margin-top: 16px; padding: 15px; border-radius: 12px; background: #f4f8fc; }
.request-result-note p { margin: 7px 0 0; color: #526780; line-height: 1.65; }
.file-version-list { margin-top: 16px; padding-top: 14px; border-top: 1px solid var(--service-line); }
.file-version-list summary { cursor: pointer; color: var(--service-blue-dark); font-size: 13px; font-weight: 800; }
.file-version-list ul { display: grid; gap: 8px; margin: 12px 0 0; padding: 0; list-style: none; }
.file-version-list li { display: grid; gap: 2px; padding: 10px 12px; border-radius: 10px; background: #f5f9fd; }
.file-version-list a { color: var(--service-blue-dark); font-size: 13px; font-weight: 750; }
.file-version-list small { color: var(--service-muted); }
.action-card { border-top: 3px solid var(--service-blue); }
.action-card .service-form { margin-bottom: 4px; }
.secondary-action-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; margin-top: 22px; }
.secondary-action-grid form { display: grid; align-content: start; gap: 10px; padding: 16px; border: 1px solid var(--service-line); border-radius: 14px; }
.secondary-action-grid textarea { min-height: 92px; }
.cancel-panel summary { cursor: pointer; color: var(--service-danger); font-weight: 800; }
.cancel-panel[open] summary { margin-bottom: 14px; }
.cancel-panel .service-form { max-width: 680px; }
.badge-neutral { background: #edf2f7; color: #53677f; }

.request-checklist { display: grid; gap: 10px; padding: 0; margin: 14px 0 0; list-style: none; }
.request-checklist li { display: flex; gap: 12px; align-items: flex-start; padding: 14px; border-radius: var(--service-radius-control); background: var(--service-soft); color: var(--service-text); font-size: 14px; line-height: 1.6; }
.request-checklist span { flex: 0 0 22px; height: 22px; display: grid; place-items: center; border-radius: 50%; background: #dfeeff; color: var(--service-blue-dark); font-weight: 800; }
.request-empty-state[hidden] { display: none !important; }
.draft-status { min-height: 18px; color: var(--service-success); font-size: 12px; font-weight: 700; }
.declaration-box { display: flex; align-items: flex-start; gap: 11px; padding: 15px; border: 1px solid var(--service-line); border-radius: 14px; background: #f8fbfe; }
.declaration-box input { margin-top: 3px; }
.declaration-box span { color: var(--service-text); font-size: 14px; line-height: 1.6; }

.discussion-list { display: grid; gap: 12px; margin: 16px 0; }
.discussion-item { padding: 14px 16px; border-left: 3px solid #bdd9f7; border-radius: 0 12px 12px 0; background: #f7fafd; }
.discussion-item header { display: flex; justify-content: space-between; gap: 10px; margin-bottom: 6px; }
.discussion-item small { color: var(--service-muted); }
.discussion-item p { margin: 0; white-space: pre-line; color: #40546c; }
.discussion-form { display: grid; gap: 10px; }

.verification-result { padding: clamp(24px, 3vw, 34px); border: 1px solid var(--service-line); border-radius: var(--service-radius-card); background: #fff; box-shadow: var(--service-shadow); }
.verification-result.is-valid { border-left: 5px solid var(--service-success); }
.verification-result.is-revoked { border-left: 5px solid var(--service-danger); }
.verification-result h2 { margin: 9px 0 8px; color: var(--service-ink); font-size: clamp(25px, 3vw, 32px); letter-spacing: -.025em; }
.verification-result > p { margin: 0 0 24px; color: var(--service-muted); font-size: 15px; line-height: 1.7; }
.verification-result .detail-grid { margin: 0; }
.verification-code { display: inline-flex; padding: 7px 10px; border-radius: 8px; background: #edf4fb; color: #254769; font-family: ui-monospace, Consolas, monospace; font-weight: 800; letter-spacing: .05em; }
.legal-nav { width: fit-content; display: flex; flex-wrap: wrap; gap: 8px; padding: 8px; border: 1px solid var(--service-line); border-radius: 14px; background: rgba(255,255,255,.72); }
.legal-nav a { padding: 8px 11px; border-radius: 9px; color: var(--service-muted); font-size: 13px; font-weight: 700; }
.legal-nav a:hover,
.legal-nav a:focus-visible { color: var(--service-blue-dark); background: var(--service-blue-soft); }
.legal-section { scroll-margin-top: 100px; }
.legal-section h2 { margin-top: 0; }
.legal-section p,
.legal-section li { color: var(--service-text); font-size: 14px; line-height: 1.75; }
.legal-section ul:not(.request-checklist) { margin: 14px 0 0; padding-left: 22px; }
.legal-section li + li { margin-top: 8px; }
.help-steps { counter-reset: help-step; display: grid; gap: 10px; padding: 0; list-style: none; }
.help-steps li { counter-increment: help-step; position: relative; min-height: 52px; padding: 14px 14px 14px 52px; background: var(--service-soft); border-radius: var(--service-radius-control); color: var(--service-text); font-size: 14px; line-height: 1.6; }
.help-steps li::before { content: counter(help-step); position: absolute; left: 14px; top: 13px; width: 26px; height: 26px; display: grid; place-items: center; border-radius: 8px; background: #dcebfc; color: var(--service-blue-dark); font-size: 12px; font-weight: 800; }

/* Transparent mascot videos: free-standing, never framed as another card. */
.mascot-video {
    width: 100%;
    height: auto;
    display: block;
    object-fit: contain;
    background: transparent;
}
.help-page-header {
    min-height: 270px;
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(250px, 320px);
    align-items: end;
    gap: 34px;
    padding-bottom: 28px;
    overflow: visible;
}
.help-header-copy { max-width: 760px; align-self: center; }
.help-page-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 22px; }
.help-mascot {
    width: min(100%, 310px);
    justify-self: end;
    margin: -18px 0 -34px;
    animation: helpMascotEnter .26s cubic-bezier(.16, 1, .3, 1) both;
}
.help-mascot-motion {
    display: block;
}
@keyframes helpMascotEnter {
    from { opacity: 0; transform: translateY(8px) scale(.98); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}

.service-public-band { border-block: 1px solid #dce8f3; background: #f7fbff; }
.service-public-heading { display: grid; grid-template-columns: minmax(0, .75fr) minmax(340px, 1.25fr); gap: 20px 64px; align-items: end; margin-bottom: 34px; }
.service-public-heading .section-kicker { grid-column: 1 / -1; }
.service-public-heading h2 { margin: 0; max-width: 15ch; color: var(--service-ink); font-size: clamp(34px, 4vw, 54px); line-height: 1.05; }
.service-public-heading p { margin: 0; max-width: 58ch; color: var(--service-muted); font-size: 16px; line-height: 1.75; }
.service-public-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); border: 1px solid var(--service-line); border-radius: 18px; overflow: hidden; background: #fff; }
.service-public-grid article { min-height: 250px; padding: 28px; border-right: 1px solid var(--service-line); }
.service-public-grid article:last-child { border-right: 0; }
.service-public-grid article > span { display: inline-flex; margin-bottom: 32px; color: var(--service-blue-dark); font-size: 12px; font-weight: 800; letter-spacing: .08em; }
.service-public-grid h3 { margin: 0 0 10px; color: var(--service-ink); font-size: 20px; }
.service-public-grid p { margin: 0 0 22px; color: var(--service-muted); font-size: 14px; line-height: 1.7; }
.service-public-grid a { color: var(--service-blue-dark); font-size: 13px; font-weight: 800; }

.notif-toolbar { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: space-between; margin-bottom: 18px; }
.notif-filter-links { display: flex; gap: 6px; }
.notif-filter-links a { padding: 9px 12px; border-radius: 9px; color: var(--service-muted); font-size: 13px; font-weight: 700; }
.notif-filter-links a.is-active { background: #e6f1fd; color: var(--service-blue-dark); }
.service-page .notif-list { border: 1px solid var(--service-line); border-radius: 14px; }
.service-page .notif-item { min-height: 76px; padding: 16px 18px; }
.service-page .notif-msg { color: var(--service-text); font-size: 14px; line-height: 1.55; }
.service-page .notif-time { margin-top: 4px; color: var(--service-muted); font-size: 12px; }
.notification-preferences { margin-top: 18px; }
.preference-options { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.preference-options label { display: flex; gap: 12px; align-items: flex-start; padding: 15px; border: 1px solid var(--service-line); border-radius: var(--service-radius-control); background: var(--service-soft); color: var(--service-text); font-size: 14px; }
.preference-options input { margin-top: 4px; accent-color: var(--service-blue); }
.preference-options small { font-size: 12px; }

.auth-service-page .auth-card { width: 100%; }
.auth-service-page .auth-card:hover { transform: none; box-shadow: var(--service-shadow-raised); }
.auth-service-page .auth-card h2 { margin: 0 0 8px; color: var(--service-ink); font-size: 22px; letter-spacing: -.02em; }
.auth-service-page .auth-card > p { margin: 0 0 22px; font-size: 14px; }
.auth-service-page .service-page-header { min-height: auto; }
.auth-service-page .service-form { max-width: 600px; }
.auth-service-page .auth-back-link { font-size: 13px; }

.policy-layout { display: grid; grid-template-columns: 220px minmax(0, 1fr); gap: 22px; align-items: start; }
.policy-layout .legal-nav { position: sticky; top: 96px; width: 100%; flex-direction: column; padding: 10px; }
.policy-layout .policy-content { display: grid; gap: 18px; }
.policy-layout .legal-nav a { width: 100%; }

.admin-section-nav { position: sticky; top: 88px; z-index: 20; width: 100%; backdrop-filter: blur(14px); }
.service-admin-page section[id] { scroll-margin-top: 160px; }

.service-admin-page > .service-panel,
.service-report-page > .service-panel { margin-top: 2px; }
.service-admin-page .service-grid .service-panel { height: 100%; }
.service-admin-page .service-toolbar { margin: 20px 0; box-shadow: none; }
.service-report-page .service-toolbar { position: relative; }

.role-focus-strip { display: grid; grid-template-columns: 1.2fr 1fr 1fr; gap: 10px; margin-bottom: 16px; }
.role-focus-item { padding: 14px; border: 1px solid #d8e5f2; border-radius: 14px; background: rgba(255,255,255,.78); }
.role-focus-item small { color: var(--service-muted); }
.role-focus-item strong { display: block; margin-bottom: 4px; }

@media (max-width: 980px) {
    .topbar-service-nav { display: none; }
    .service-metrics { grid-template-columns: repeat(2, 1fr); }
    .role-focus-strip { grid-template-columns: 1fr; }
}
@media (max-width: 700px) {
    .service-page { gap: 18px; }
    .service-page-header { align-items: flex-start; flex-direction: column; }
    .service-page-header { min-height: 0; gap: 18px; padding-bottom: 20px; }
    .service-page-header h1 { font-size: clamp(30px, 10vw, 38px); }
    .service-page-header .btn { width: 100%; }
    .service-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .service-grid,
    .request-operational-summary { grid-template-columns: 1fr; }
    .service-metric { min-height: 106px; padding: 16px; }
    .service-metric strong { font-size: 28px; }
    .service-toolbar { align-items: stretch; padding: 16px; }
    .service-toolbar .form-group { min-width: 100%; }
    .service-toolbar .btn { width: 100%; }
    .service-panel { padding: 20px; }
    .service-panel h2 { font-size: 20px; }
    .legal-nav { width: 100%; overflow-x: auto; flex-wrap: nowrap; }
    .legal-nav a { flex: 0 0 auto; }
    .policy-layout { grid-template-columns: 1fr; }
    .policy-layout .legal-nav { position: static; flex-direction: row; }
    .preference-options { grid-template-columns: 1fr; }
    .service-page .notif-item { align-items: flex-start; }
    .service-page .notif-item .badge { margin-left: auto; }
    .service-error-actions .btn { width: 100%; }
    .help-page-header { grid-template-columns: 1fr; gap: 14px; }
    .help-page-actions { display: grid; grid-template-columns: 1fr; }
    .help-mascot { width: min(74vw, 270px); justify-self: center; margin: -4px 0 -26px; }
    .login-help-row { align-items: flex-start; flex-direction: column; }
    .request-main-grid,
    .secondary-action-grid { grid-template-columns: 1fr; }
    .service-public-heading { grid-template-columns: 1fr; }
    .service-public-heading .section-kicker { grid-column: auto; }
    .service-public-grid { grid-template-columns: 1fr; }
    .service-public-grid article { min-height: auto; border-right: 0; border-bottom: 1px solid var(--service-line); }
    .service-public-grid article:last-child { border-bottom: 0; }
}

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}

/* New request: progressive public-service form */
.request-wizard-page {
    width: min(100%, 1180px);
    margin-inline: auto;
    color: var(--service-text);
}
.request-wizard-page > .breadcrumb-link {
    width: fit-content;
    margin-bottom: 20px;
}
.request-wizard-heading {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 28px;
    margin-bottom: 28px;
}
.request-wizard-heading h1 {
    margin: 0 0 10px;
    color: var(--service-ink);
    font-size: clamp(34px, 4vw, 48px);
    font-weight: 800;
    letter-spacing: -.045em;
    line-height: 1.08;
}
.request-wizard-heading p {
    max-width: 720px;
    margin: 0;
    color: var(--service-muted);
    font-size: 15px;
    line-height: 1.7;
}
.request-required-note {
    flex: 0 0 auto;
    padding-bottom: 4px;
    color: var(--service-muted);
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
}
.request-required-note span { color: var(--service-danger); }
.request-server-error { margin-bottom: 20px; }
.request-server-error strong { color: inherit; }

.request-wizard {
    display: grid;
    gap: 20px;
}
.request-wizard-progress {
    position: sticky;
    top: 74px;
    z-index: 30;
    padding: 8px;
    border: 1px solid var(--service-line);
    border-radius: var(--service-radius-card);
    background: rgba(255, 255, 255, .96);
    box-shadow: 0 10px 28px rgba(32, 72, 108, .08);
    backdrop-filter: blur(16px);
    scrollbar-width: none;
}
.request-wizard-progress::-webkit-scrollbar { display: none; }
.request-wizard-progress ol {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 4px;
    margin: 0;
    padding: 0;
    list-style: none;
}
.request-wizard-progress button {
    width: 100%;
    min-height: 68px;
    display: flex;
    align-items: center;
    gap: 11px;
    padding: 10px 12px;
    border: 0;
    border-radius: 12px;
    background: transparent;
    color: var(--service-muted);
    text-align: left;
    cursor: pointer;
    transition: background-color .18s ease, color .18s ease;
}
.request-wizard-progress button:hover:not(:disabled) { background: #f1f7fd; color: var(--service-ink); }
.request-wizard-progress button:focus-visible { outline: 3px solid rgba(23, 102, 209, .2); outline-offset: 1px; }
.request-wizard-progress button:disabled { cursor: default; opacity: .62; }
.request-wizard-progress button.is-active { background: var(--service-blue-soft); color: var(--service-blue-dark); }
.request-wizard-progress button.is-complete { color: var(--service-text); }
.request-wizard-step-number {
    width: 34px;
    height: 34px;
    flex: 0 0 34px;
    display: grid;
    place-items: center;
    border: 1px solid #cadbea;
    border-radius: 10px;
    background: #f7fafc;
    color: #60748b;
    font-size: 12px;
    font-weight: 800;
}
.request-wizard-progress button.is-active .request-wizard-step-number {
    border-color: var(--service-blue);
    background: var(--service-blue);
    color: #fff;
}
.request-wizard-progress button.is-complete .request-wizard-step-number {
    border-color: #b8e0d1;
    background: #e8f7f1;
    color: var(--service-success);
}
.request-wizard-progress button > span:last-child { min-width: 0; display: grid; gap: 3px; }
.request-wizard-progress strong { color: inherit; font-size: 13px; line-height: 1.35; }
.request-wizard-progress small { overflow: hidden; color: #72849a; font-size: 11px; line-height: 1.35; text-overflow: ellipsis; white-space: nowrap; }

.request-wizard-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 280px;
    gap: 22px;
    align-items: start;
}
.request-wizard-panels { min-width: 0; }
.request-wizard.is-ready .request-wizard-panel[hidden] { display: none !important; }
.request-wizard-panel {
    min-width: 0;
    margin: 0;
    padding: 0;
    overflow: hidden;
    border: 1px solid var(--service-line);
    border-radius: var(--service-radius-card);
    background: #fff;
    box-shadow: var(--service-shadow);
}
.request-wizard-panel.is-active { animation: requestPanelIn .2s ease-out both; }
@keyframes requestPanelIn {
    from { opacity: .55; transform: translateY(5px); }
    to { opacity: 1; transform: translateY(0); }
}
.request-wizard-panel .request-section-header {
    display: block;
    padding: 30px 32px 24px;
    border-bottom: 1px solid var(--service-line);
    background: #fbfdff;
}
.request-section-context {
    display: block;
    margin-bottom: 7px;
    color: var(--service-blue-dark);
    font-size: 12px;
    font-weight: 800;
    letter-spacing: .035em;
}
.request-wizard-panel .request-section-header h2 {
    margin: 0 0 8px;
    color: var(--service-ink);
    font-size: clamp(23px, 2.7vw, 29px);
    font-weight: 800;
    letter-spacing: -.035em;
    line-height: 1.2;
}
.request-wizard-panel .request-section-header h2:focus { outline: 0; }
.request-wizard-panel .request-section-header p {
    max-width: 680px;
    margin: 0;
    color: var(--service-muted);
    font-size: 14px;
    line-height: 1.65;
}
.request-panel-body { padding: 30px 32px 32px; }
.request-fieldset { min-width: 0; margin: 0; padding: 0; border: 0; }
.request-fieldset legend,
.request-wizard-panel label.form-label,
.request-wizard-panel .suml-label {
    display: block;
    margin: 0 0 8px;
    color: var(--service-text);
    font-size: 13px;
    font-weight: 800;
    line-height: 1.45;
}
.request-fieldset legend { margin-bottom: 12px; }
.request-wizard-panel input:not([type="radio"]):not([type="checkbox"]):not([type="file"]),
.request-wizard-panel select,
.request-wizard-panel textarea,
.request-wizard-panel .suml-input,
.request-wizard-panel .suml-select {
    width: 100%;
    min-height: 50px;
    padding: 12px 14px;
    border: 1px solid #c7d6e4;
    border-radius: var(--service-radius-control);
    background: #fcfdff;
    color: var(--service-ink);
    font: inherit;
    font-size: 14px;
    line-height: 1.45;
}
.request-wizard-panel textarea { min-height: 112px; resize: vertical; }
.request-wizard-panel input:focus,
.request-wizard-panel select:focus,
.request-wizard-panel textarea:focus,
.request-wizard-panel .suml-input:focus,
.request-wizard-panel .suml-select:focus {
    outline: 3px solid rgba(23, 102, 209, .14);
    border-color: var(--service-blue);
    background: #fff;
    box-shadow: none;
}
.request-wizard-panel .was-validated input:invalid,
.request-wizard-panel .was-validated select:invalid,
.request-wizard-panel .was-validated textarea:invalid,
.request-wizard-panel [aria-invalid="true"] {
    border-color: var(--service-danger);
    background: #fffafa;
}
.request-wizard-panel .form-group { min-width: 0; margin: 0; }
.request-wizard-panel .request-field-help {
    min-height: 38px;
    margin: -2px 0 8px;
    color: var(--service-muted);
    font-size: 12px;
    line-height: 1.55;
}
.request-wizard-panel .request-optional {
    margin-left: 5px;
    color: var(--service-muted);
    font-size: 11px;
    font-weight: 650;
}
.request-wizard-panel .text-danger,
.request-wizard-panel .req { color: var(--service-danger); }

.request-type-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
}
.request-type-grid .request-type-option {
    position: relative;
    min-width: 0;
    min-height: 154px;
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 20px;
    border: 1px solid var(--service-line);
    border-radius: 14px;
    background: #fff;
    cursor: pointer;
    transition: border-color .18s ease, background-color .18s ease, box-shadow .18s ease;
}
.request-type-grid .request-type-option:hover { border-color: #9ec8f2; background: #f9fcff; }
.request-type-grid .request-type-option:has(input:checked) {
    border-color: var(--service-blue);
    background: #eef6ff;
    box-shadow: 0 0 0 3px rgba(23, 102, 209, .08);
}
.request-type-option input { position: absolute; width: 1px; height: 1px; opacity: 0; }
.request-radio-mark {
    width: 20px;
    height: 20px;
    flex: 0 0 20px;
    margin-top: 1px;
    border: 2px solid #aebfce;
    border-radius: 50%;
    background: #fff;
}
.request-type-option input:checked + .request-radio-mark { border: 6px solid var(--service-blue); }
.request-type-option > span:last-child { display: grid; gap: 8px; }
.request-type-option strong { color: var(--service-ink); font-size: 15px; line-height: 1.4; }
.request-type-option small { color: var(--service-muted); font-size: 12px; line-height: 1.6; }
.request-type-option:focus-within { outline: 3px solid rgba(23, 102, 209, .16); outline-offset: 2px; }

.request-account-block {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 22px;
    margin-top: 24px;
    padding: 18px 20px;
    border: 1px solid var(--service-line);
    border-radius: 14px;
    background: var(--service-soft);
}
.request-account-block > div { display: flex; align-items: center; gap: 12px; }
.request-account-block > div > span:last-child { display: grid; gap: 2px; }
.request-account-block small { color: var(--service-muted); font-size: 11px; }
.request-account-block strong { color: var(--service-ink); font-size: 14px; }
.request-account-block p { max-width: 340px; margin: 0; color: var(--service-muted); font-size: 12px; line-height: 1.55; text-align: right; }
.request-account-block .request-account-avatar {
    width: 42px;
    height: 42px;
    flex: 0 0 42px;
    display: grid;
    place-items: center;
    border-radius: 12px;
    background: var(--service-blue);
    color: #fff;
    font-size: 15px;
    font-weight: 800;
}

.request-contact-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 22px 18px;
}
.request-upload-group,
.request-description-group {
    margin-top: 26px !important;
    padding-top: 26px;
    border-top: 1px solid var(--service-line);
}
.request-upload-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 12px;
}
.request-upload-heading .request-field-help { min-height: 0; margin-bottom: 0; }
.request-document-help { flex: 0 0 auto; max-width: 330px; }
.request-document-help summary {
    color: var(--service-blue-dark);
    font-size: 12px;
    font-weight: 800;
    cursor: pointer;
}
.request-document-help ul {
    margin: 10px 0 0;
    padding: 13px 13px 13px 30px;
    border-radius: 10px;
    background: var(--service-soft);
    color: var(--service-muted);
    font-size: 12px;
    line-height: 1.6;
}
.request-upload-zone {
    position: relative;
    min-height: 148px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 18px;
    padding: 26px;
    border: 1.5px dashed #9dbeda;
    border-radius: 14px;
    background: #f8fbfe;
    text-align: left;
}
.request-upload-zone:hover,
.request-upload-zone:focus { border-color: var(--service-blue); background: #f1f8ff; outline: none; }
.request-upload-zone input[type="file"] { position: absolute; inset: 0; z-index: 2; width: 100%; height: 100%; opacity: 0; cursor: pointer; }
.request-upload-zone .upload-icon { flex: 0 0 50px; margin: 0; }
.request-upload-copy .upload-text { color: var(--service-text); font-size: 14px; }
.request-upload-copy .upload-text strong { color: var(--service-blue-dark); }
.request-upload-copy .upload-hint { margin-top: 5px; color: var(--service-muted); font-size: 12px; }
.request-file-selected { margin-top: 10px; font-size: 12px; }
.request-inline-error,
.request-panel-error,
.request-field-error {
    margin: 10px 0 0;
    padding: 11px 13px;
    border-radius: 10px;
    background: #fff0f2;
    color: var(--service-danger);
    font-size: 13px;
    font-weight: 700;
    line-height: 1.5;
}
.request-inline-error[hidden],
.request-panel-error[hidden],
.request-field-error[hidden] { display: none !important; }
.request-field-error {
    margin-top: 7px;
    padding: 0;
    background: transparent;
    font-size: 12px;
}
.request-label-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.request-character-count { margin: 0 0 8px; color: var(--service-muted); font-size: 11px; }
.request-phone-control {
    display: grid;
    grid-template-columns: 64px minmax(0, 1fr);
    overflow: hidden;
    border: 1px solid #c7d6e4;
    border-radius: var(--service-radius-control);
    background: #fcfdff;
    transition: border-color .18s ease, box-shadow .18s ease, background-color .18s ease;
}
.request-phone-control:focus-within {
    border-color: var(--service-blue);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(23, 102, 209, .14);
}
.request-phone-prefix {
    display: grid;
    place-items: center;
    border-right: 1px solid var(--service-line);
    background: #f1f6fa;
    color: var(--service-ink);
    font-size: 14px;
    font-weight: 800;
}
.request-wizard-panel .request-phone-control input:not([type="radio"]):not([type="checkbox"]):not([type="file"]) {
    min-width: 0;
    border: 0;
    border-radius: 0;
    background: transparent;
    box-shadow: none;
    outline: 0;
}
.request-wizard-panel .was-validated .request-phone-control:has(input:invalid),
.request-phone-control:has(input[aria-invalid="true"]) {
    border-color: var(--service-danger);
    background: #fffafa;
}

.request-builder-panel {
    margin: 0;
    padding: 20px;
    border: 1px solid #c5dcf1;
    border-radius: 14px;
    background: #f5faff;
}
.request-builder-panel .suml-selector-row {
    display: grid;
    grid-template-columns: minmax(150px, .8fr) minmax(210px, 1.2fr) minmax(180px, auto);
    gap: 14px;
    align-items: end;
    margin: 0;
}
.request-builder-panel .suml-field { min-width: 0; }
.request-builder-panel .suml-label { min-height: 19px; }
.request-add-field .btn { width: 100%; min-height: 50px; }
.request-builder-hint { margin: 12px 0 0; color: var(--service-muted); font-size: 12px; line-height: 1.55; }
.request-list-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin: 28px 0 12px;
}
.request-list-heading > div { display: grid; gap: 4px; }
.request-list-heading strong { color: var(--service-ink); font-size: 16px; }
.request-list-heading small { color: var(--service-muted); font-size: 12px; }
.request-item-count {
    flex: 0 0 auto;
    padding: 6px 9px;
    border-radius: 8px;
    background: var(--service-blue-soft);
    color: var(--service-blue-dark);
    font-size: 11px;
    font-weight: 800;
}
.request-empty-state {
    min-height: 140px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 14px;
    padding: 24px;
    border: 1px dashed #b8cbdc;
    border-radius: 14px;
    background: #fbfdff;
    text-align: left;
}
.request-empty-state strong { color: var(--service-text); font-size: 14px; }
.request-empty-state p { margin: 4px 0 0; color: var(--service-muted); font-size: 12px; }
.request-empty-number {
    width: 42px;
    height: 42px;
    flex: 0 0 42px;
    display: grid;
    place-items: center;
    border-radius: 12px;
    background: #eef3f7;
    color: var(--service-muted);
    font-size: 13px;
    font-weight: 800;
}
.request-wizard-panel .suml-cards-container.has-cards { display: grid; gap: 16px; margin-top: 16px; }
.request-wizard-panel .suml-item-card { border: 1px solid var(--service-line); border-radius: 14px; overflow: hidden; }
.request-wizard-panel .suml-card-header { padding: 16px 18px; background: #f7fafc; }
.request-wizard-panel .suml-card-title { color: var(--service-ink); font-size: 15px; }
.request-wizard-panel .suml-card-badge { font-size: 11px; }
.request-wizard-panel .suml-card-body { padding: 20px; }
.request-wizard-panel .suml-label-section { font-size: 13px; }
.request-wizard-panel .suml-file-text { font-size: 12px; }

.request-review-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    margin: 0;
    border: 1px solid var(--service-line);
    border-radius: 14px;
    overflow: hidden;
}
.request-review-grid > div { min-width: 0; padding: 16px 18px; border-bottom: 1px solid var(--service-line); }
.request-review-grid > div:nth-child(odd):not(.request-review-wide) { border-right: 1px solid var(--service-line); }
.request-review-grid > div:nth-last-child(-n + 2):not(.request-review-wide) { border-bottom: 0; }
.request-review-grid > .request-review-wide { grid-column: 1 / -1; border-top: 1px solid var(--service-line); border-bottom: 0; }
.request-review-grid dt { margin-bottom: 5px; color: var(--service-muted); font-size: 11px; font-weight: 750; }
.request-review-grid dd { margin: 0; overflow-wrap: anywhere; color: var(--service-ink); font-size: 14px; font-weight: 700; line-height: 1.55; }
.request-final-check { margin-top: 24px; padding: 22px; border: 1px solid var(--service-line); border-radius: 14px; background: var(--service-soft); }
.request-final-check h3 { margin: 0 0 14px; color: var(--service-ink); font-size: 17px; }
.request-readiness-list { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; margin: 0 0 16px; padding: 0; list-style: none; }
.request-readiness-list li { min-width: 0; display: flex; align-items: center; gap: 10px; padding: 12px; border: 1px solid var(--service-line); border-radius: 11px; background: #fff; }
.request-readiness-list li > span { width: 28px; height: 28px; flex: 0 0 28px; display: grid; place-items: center; border-radius: 8px; background: #edf2f7; color: var(--service-muted); font-size: 11px; font-weight: 800; }
.request-readiness-list li div { min-width: 0; display: grid; gap: 2px; }
.request-readiness-list strong { color: var(--service-text); font-size: 12px; }
.request-readiness-list small { overflow: hidden; color: var(--service-muted); font-size: 11px; text-overflow: ellipsis; white-space: nowrap; }
.request-readiness-list li.is-ready { border-color: #bfe1d4; background: #f6fcf9; }
.request-readiness-list li.is-ready > span { background: var(--service-success); color: #fff; }
.request-final-check .declaration-box {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 16px;
    border: 1px solid #c6d7e5;
    border-radius: 12px;
    background: #fff;
}
.request-final-check .declaration-box input { width: 18px; height: 18px; flex: 0 0 18px; margin-top: 2px; accent-color: var(--service-blue); }
.request-final-check .declaration-box span { color: var(--service-text); font-size: 13px; line-height: 1.6; }
.request-submit-note { margin: 12px 2px 0; color: var(--service-muted); font-size: 12px; line-height: 1.55; }

.request-wizard-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-top: 28px;
    padding-top: 22px;
    border-top: 1px solid var(--service-line);
}
.request-wizard-actions-end { justify-content: flex-end; }
.request-wizard-actions .btn {
    min-height: 48px;
    padding: 11px 18px;
    border-radius: var(--service-radius-control);
    font-size: 13px;
    font-weight: 800;
    white-space: nowrap;
}
.request-wizard-actions .btn-primary { background: var(--service-blue); }
.request-wizard-actions .btn-primary:hover { background: var(--service-blue-dark); }
.request-wizard-actions .btn-secondary { border: 1px solid #cbd9e7; background: #fff; color: var(--service-text); }
.request-final-actions { align-items: stretch; }
.request-final-actions .request-submit-button { min-width: 190px; }

.request-wizard-sidebar { position: sticky; top: 172px; display: grid; gap: 14px; }
.request-sidebar-card,
.request-sidebar-help {
    padding: 20px;
    border: 1px solid var(--service-line);
    border-radius: 16px;
    background: #fff;
    box-shadow: var(--service-shadow);
}
.request-sidebar-label { display: block; margin-bottom: 7px; color: var(--service-blue-dark); font-size: 11px; font-weight: 800; }
.request-sidebar-card > strong { display: block; color: var(--service-ink); font-size: 19px; line-height: 1.35; }
.request-sidebar-card > p { margin: 7px 0 17px; color: var(--service-muted); font-size: 12px; line-height: 1.55; }
.request-sidebar-checks { display: grid; gap: 9px; margin: 0; padding: 15px 0; border-block: 1px solid var(--service-line); list-style: none; }
.request-sidebar-checks li { display: flex; align-items: center; gap: 9px; color: var(--service-muted); font-size: 12px; font-weight: 700; }
.request-sidebar-checks li span { width: 24px; height: 24px; flex: 0 0 24px; display: grid; place-items: center; border-radius: 7px; background: #eef3f7; color: #60748b; font-size: 10px; }
.request-sidebar-checks li.is-complete { color: var(--service-text); }
.request-sidebar-checks li.is-complete span { background: #e5f6ee; color: var(--service-success); }
.request-sidebar-card .draft-status { min-height: 0; margin-top: 14px; color: var(--service-success); font-size: 11px; line-height: 1.55; }
.request-sidebar-help {
    min-height: 168px;
    display: grid;
    grid-template-columns: minmax(0, 1fr) 112px;
    align-items: end;
    gap: 4px;
    padding: 20px 8px 10px 20px;
    overflow: hidden;
    box-shadow: none;
    background: #f6f9fc;
}
.request-sidebar-help-copy { align-self: center; padding-bottom: 10px; }
.request-sidebar-help strong { color: var(--service-ink); font-size: 13px; }
.request-sidebar-help p { margin: 6px 0 0; color: var(--service-muted); font-size: 12px; line-height: 1.6; }
.request-sidebar-help-mascot { width: 112px; align-self: end; margin: 0 0 -10px; }
.request-wizard-sidebar .request-cancel-link { padding: 5px 2px; color: var(--service-muted); font-size: 12px; font-weight: 700; text-align: center; }
.request-wizard-sidebar .request-cancel-link:hover { color: var(--service-ink); }

@media (max-width: 1020px) {
    .request-wizard-layout { grid-template-columns: 1fr; }
    .request-wizard-sidebar { position: static; grid-row: 1; }
    .request-wizard-panels { grid-row: 2; }
    .request-sidebar-card { display: grid; grid-template-columns: minmax(180px, .7fr) minmax(0, 1.3fr); gap: 4px 24px; align-items: center; }
    .request-sidebar-card > p { margin: 0; }
    .request-sidebar-checks { grid-column: 1 / -1; grid-template-columns: repeat(4, minmax(0, 1fr)); margin-top: 10px; border-bottom: 0; }
    .request-sidebar-card .draft-status { grid-column: 1 / -1; margin-top: 0; padding-top: 12px; border-top: 1px solid var(--service-line); }
    .request-sidebar-help,
    .request-wizard-sidebar > .request-cancel-link { display: none; }
}

@media (max-width: 760px) {
    .request-wizard-heading { align-items: flex-start; flex-direction: column; gap: 10px; }
    .request-required-note { padding: 0; }
    .request-wizard-progress { top: 72px; overflow-x: auto; }
    .request-wizard-progress ol { display: flex; width: max-content; min-width: 100%; }
    .request-wizard-progress li { width: 185px; flex: 0 0 185px; }
    .request-wizard-progress button { min-height: 62px; }
    .request-type-grid,
    .request-contact-grid,
    .request-review-grid,
    .request-readiness-list { grid-template-columns: 1fr; }
    .request-type-grid .request-type-option { min-height: 0; }
    .request-review-grid > div,
    .request-review-grid > div:nth-child(odd):not(.request-review-wide),
    .request-review-grid > div:nth-last-child(-n + 2):not(.request-review-wide) { border-right: 0; border-bottom: 1px solid var(--service-line); }
    .request-review-grid > .request-review-wide { grid-column: auto; border-top: 0; border-bottom: 0; }
    .request-builder-panel .suml-selector-row { grid-template-columns: 1fr; }
    .request-account-block { align-items: flex-start; flex-direction: column; }
    .request-account-block p { max-width: none; text-align: left; }
    .request-upload-heading { flex-direction: column; }
    .request-document-help { max-width: none; }
    .request-sidebar-checks { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 520px) {
    .request-wizard-heading h1 { font-size: 32px; }
    .request-wizard-heading p { font-size: 14px; }
    .request-wizard-panel .request-section-header { padding: 24px 20px 20px; }
    .request-panel-body { padding: 22px 20px 24px; }
    .request-wizard-panel .request-section-header h2 { font-size: 24px; }
    .request-upload-zone { min-height: 180px; flex-direction: column; text-align: center; }
    .request-file-selected { justify-content: center; }
    .request-wizard-actions { align-items: stretch; flex-direction: column-reverse; }
    .request-wizard-actions .btn { width: 100%; white-space: normal; }
    .request-wizard-actions-end { flex-direction: column; }
    .request-final-actions { flex-direction: column-reverse; }
    .request-sidebar-card { grid-template-columns: 1fr; }
    .request-sidebar-card > p { margin: 4px 0 0; }
    .request-sidebar-checks { display: none; }
    .request-sidebar-card .draft-status { grid-column: auto; margin-top: 10px; }
}

@media (prefers-reduced-motion: reduce) {
    .request-wizard-panel.is-active { animation: none; }
    .request-wizard-progress button { transition: none; }
}

/* UML request tutorial */
.request-heading-actions {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    gap: 14px;
    padding-bottom: 2px;
}
.request-tutorial-trigger {
    min-height: 42px;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 9px 13px;
    border: 1px solid #bdd5ea;
    border-radius: 11px;
    background: rgba(255, 255, 255, .82);
    color: var(--service-blue-dark);
    font: inherit;
    font-size: 12px;
    font-weight: 800;
    cursor: pointer;
    transition: border-color .18s cubic-bezier(.16, 1, .3, 1), background-color .18s cubic-bezier(.16, 1, .3, 1), box-shadow .18s cubic-bezier(.16, 1, .3, 1);
}
.request-tutorial-trigger:focus-visible { outline: 3px solid rgba(23, 102, 209, .18); outline-offset: 2px; }
.request-tutorial-trigger .icon { width: 17px; height: 17px; }

body.request-tutorial-open { overflow: hidden; }
.request-tutorial-dialog {
    width: min(840px, calc(100% - 32px));
    max-width: none;
    max-height: calc(100dvh - 32px);
    margin: auto;
    padding: 0;
    overflow: hidden;
    border: 0;
    border-radius: 22px;
    background: #fff;
    color: var(--service-text);
    box-shadow: 0 30px 90px rgba(10, 31, 54, .28);
}
.request-tutorial-dialog::backdrop {
    background: rgba(15, 33, 53, .54);
    backdrop-filter: blur(5px);
}
.request-tutorial-dialog[open] { animation: requestTutorialIn .2s cubic-bezier(.16, 1, .3, 1) both; }
@keyframes requestTutorialIn {
    from { opacity: 0; transform: translateY(10px) scale(.985); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}
.request-tutorial-shell {
    max-height: calc(100dvh - 32px);
    display: grid;
    grid-template-rows: auto auto minmax(0, 1fr) auto;
}
.request-tutorial-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 24px;
    padding: 26px 28px 20px;
    border-bottom: 1px solid var(--service-line);
}
.request-tutorial-header > div:first-child { min-width: 0; }
.request-tutorial-header-tools { flex: 0 0 auto; display: flex; align-items: flex-start; gap: 8px; }
.request-tutorial-mascot {
    width: 82px;
    margin: -16px 0 -24px;
}
.request-tutorial-mascot-motion {
    display: block;
}
.request-tutorial-label {
    display: block;
    margin-bottom: 6px;
    color: var(--service-blue-dark);
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .045em;
}
.request-tutorial-header h2 {
    margin: 0 0 6px;
    color: var(--service-ink);
    font-size: clamp(24px, 3vw, 30px);
    font-weight: 800;
    letter-spacing: -.035em;
    line-height: 1.2;
}
.request-tutorial-header p { margin: 0; color: var(--service-muted); font-size: 13px; line-height: 1.55; }
.request-tutorial-close {
    width: 38px;
    height: 38px;
    flex: 0 0 38px;
    display: grid;
    place-items: center;
    padding: 0;
    border: 1px solid var(--service-line);
    border-radius: 11px;
    background: #f7fafc;
    color: var(--service-muted);
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
}
.request-tutorial-close:focus-visible { outline: 3px solid rgba(23, 102, 209, .18); outline-offset: 2px; }
.request-tutorial-status { display: grid; gap: 9px; padding: 13px 28px 15px; background: #f8fbfe; }
.request-tutorial-status > span { color: var(--service-blue-dark); font-size: 11px; font-weight: 800; }
.request-tutorial-nav { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.request-tutorial-nav button {
    min-width: 0;
    min-height: 44px;
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 11px;
    border: 1px solid #cfdeeb;
    border-radius: 11px;
    background: #fff;
    color: var(--service-muted);
    font: inherit;
    cursor: pointer;
    transition: color .16s cubic-bezier(.16, 1, .3, 1), border-color .16s cubic-bezier(.16, 1, .3, 1), background-color .16s cubic-bezier(.16, 1, .3, 1), box-shadow .16s cubic-bezier(.16, 1, .3, 1);
}
.request-tutorial-nav button > span {
    width: 25px;
    height: 25px;
    flex: 0 0 25px;
    display: grid;
    place-items: center;
    border-radius: 8px;
    background: #edf3f8;
    color: #61768b;
    font-size: 10px;
    font-weight: 800;
}
.request-tutorial-nav button strong { overflow: hidden; font-size: 11px; font-weight: 800; text-overflow: ellipsis; white-space: nowrap; }
.request-tutorial-nav button[aria-selected="true"] {
    border-color: #8ab8e5;
    background: #eaf4ff;
    color: var(--service-blue-dark);
    box-shadow: inset 0 0 0 1px rgba(23, 102, 209, .08);
}
.request-tutorial-nav button[aria-selected="true"] > span { background: var(--service-blue); color: #fff; }
.request-tutorial-nav button:focus-visible { outline: 3px solid rgba(23, 102, 209, .18); outline-offset: 2px; }
.request-tutorial-slides { min-height: 0; overflow-y: auto; padding: 28px; }
.request-tutorial-slide {
    min-height: 315px;
    display: grid;
    grid-template-columns: minmax(0, .9fr) minmax(320px, 1.1fr);
    gap: 30px;
    align-items: center;
}
.request-tutorial-slide[hidden] { display: none !important; }
.request-tutorial-step { display: block; margin-bottom: 8px; color: var(--service-blue-dark); font-size: 11px; font-weight: 800; }
.request-tutorial-copy h3 { margin: 0 0 10px; color: var(--service-ink); font-size: 25px; letter-spacing: -.03em; line-height: 1.22; }
.request-tutorial-copy > p { margin: 0 0 16px; color: var(--service-muted); font-size: 13px; line-height: 1.65; }
.request-tutorial-copy ul,
.request-tutorial-copy ol { display: grid; gap: 9px; margin: 0; padding-left: 20px; }
.request-tutorial-copy li { color: var(--service-text); font-size: 12px; line-height: 1.6; }
.request-tutorial-copy li::marker { color: var(--service-blue); font-weight: 800; }
.request-tutorial-preview {
    min-height: 280px;
    padding: 22px;
    border: 1px solid #c9dff2;
    border-radius: 18px;
    background: #f2f8fe;
}
.tutorial-preview-types { display: grid; align-content: center; gap: 10px; }
.tutorial-preview-types > div {
    min-height: 58px;
    display: grid;
    grid-template-columns: 18px minmax(0, 1fr);
    gap: 2px 10px;
    align-items: center;
    padding: 12px 14px;
    border: 1px solid #d4e2ee;
    border-radius: 12px;
    background: #fff;
}
.tutorial-preview-types > div > span { grid-row: 1 / 3; width: 17px; height: 17px; border: 2px solid #b0c2d2; border-radius: 50%; }
.tutorial-preview-types > div.is-selected { border-color: var(--service-blue); background: #eaf4ff; }
.tutorial-preview-types > div.is-selected > span { border: 5px solid var(--service-blue); background: #fff; }
.tutorial-preview-types strong { color: var(--service-ink); font-size: 12px; }
.tutorial-preview-types small { color: var(--service-muted); font-size: 10px; }
.tutorial-preview-form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; align-content: center; }
.tutorial-preview-form > div:not(.tutorial-preview-upload) { display: grid; gap: 7px; padding: 12px; border: 1px solid #d5e2ed; border-radius: 11px; background: #fff; }
.tutorial-preview-form small { color: var(--service-muted); font-size: 9px; font-weight: 700; }
.tutorial-preview-form span { overflow: hidden; color: var(--service-text); font-size: 11px; text-overflow: ellipsis; white-space: nowrap; }
.tutorial-preview-form b { display: inline-grid; margin-right: 5px; padding: 3px 5px; border-radius: 5px; background: #e9f1f7; }
.tutorial-preview-form .tutorial-preview-upload { grid-column: 1 / -1; min-height: 90px; display: flex; align-items: center; justify-content: center; gap: 9px; border: 1px dashed #8eb7dc; border-radius: 12px; background: #fff; color: var(--service-blue-dark); font-size: 11px; }
.tutorial-preview-suml { display: grid; align-content: center; gap: 18px; }
.tutorial-builder-row { display: grid; grid-template-columns: 1fr auto 1.15fr auto .9fr; gap: 7px; align-items: center; }
.tutorial-builder-row span,
.tutorial-builder-row strong { min-height: 44px; display: grid; place-items: center; padding: 8px; border: 1px solid #d5e2ed; border-radius: 10px; background: #fff; color: var(--service-text); font-size: 10px; text-align: center; }
.tutorial-builder-row strong { border-color: var(--service-blue); background: var(--service-blue); color: #fff; }
.tutorial-builder-row b { color: var(--service-blue); }
.tutorial-item-card { padding: 16px; border: 1px solid #cbdce9; border-radius: 13px; background: #fff; }
.tutorial-item-card > span { color: var(--service-ink); font-size: 12px; font-weight: 800; }
.tutorial-item-card > small { float: right; padding: 4px 6px; border-radius: 6px; background: var(--service-blue-soft); color: var(--service-blue-dark); font-size: 9px; }
.tutorial-item-card > div { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-top: 16px; }
.tutorial-item-card i { height: 34px; border: 1px solid #d6e2ec; border-radius: 8px; background: #f8fbfe; }
.tutorial-preview-review { display: grid; align-content: center; gap: 9px; }
.tutorial-preview-review > div { display: grid; grid-template-columns: 27px 1fr; gap: 2px 9px; align-items: center; padding: 10px 12px; border: 1px solid #cfe4da; border-radius: 10px; background: #fff; }
.tutorial-preview-review > div > span { grid-row: 1 / 3; width: 27px; height: 27px; display: grid; place-items: center; border-radius: 8px; background: #e5f6ee; color: var(--service-success); font-size: 11px; font-weight: 800; }
.tutorial-preview-review strong { color: var(--service-text); font-size: 11px; }
.tutorial-preview-review small { color: var(--service-muted); font-size: 9px; }
.tutorial-preview-review button { min-height: 42px; margin-top: 6px; border: 0; border-radius: 10px; background: var(--service-blue); color: #fff; font-size: 11px; font-weight: 800; }
.request-tutorial-footer {
    min-height: 76px;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 28px;
    border-top: 1px solid var(--service-line);
    background: #fff;
}
.request-tutorial-footer [hidden] { display: none !important; }
.request-tutorial-footer .btn { min-height: 44px; padding: 10px 16px; border-radius: 11px; font-size: 12px; font-weight: 800; }
.request-tutorial-footer .btn-primary { background: var(--service-blue); }
.request-tutorial-skip { margin-right: auto; padding: 9px 5px; border: 0; background: transparent; color: var(--service-muted); font: inherit; font-size: 12px; font-weight: 750; cursor: pointer; }
.request-tutorial-show { white-space: nowrap; }

.request-tour-live {
    position: fixed;
    width: 1px;
    height: 1px;
    overflow: hidden;
    clip: rect(0 0 0 0);
    clip-path: inset(50%);
    white-space: nowrap;
}
.request-tutorial-focus {
    position: relative;
    z-index: 4;
    scroll-margin-top: 120px;
    border-radius: 15px;
    outline: 3px solid rgba(23, 102, 209, .48);
    outline-offset: 7px;
    box-shadow: 0 18px 48px rgba(23, 102, 209, .15);
    animation: requestTutorialTargetIn .22s cubic-bezier(.16, 1, .3, 1) both;
}
.request-tutorial-focus::before {
    content: attr(data-tutorial-hint);
    position: absolute;
    right: 10px;
    top: -14px;
    z-index: 6;
    max-width: min(360px, calc(100vw - 40px));
    padding: 9px 12px;
    border-radius: 10px;
    background: #11243a;
    color: #fff;
    box-shadow: 0 10px 28px rgba(17, 36, 58, .2);
    font-size: 11px;
    font-weight: 750;
    line-height: 1.45;
    transform: translateY(-100%);
}
@keyframes requestTutorialTargetIn {
    from { opacity: .78; transform: translateY(5px) scale(.995); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}

@media (hover: hover) and (pointer: fine) {
    .request-tutorial-trigger:hover { border-color: var(--service-blue); background: #fff; }
    .request-tutorial-close:hover { background: var(--service-blue-soft); color: var(--service-blue-dark); }
    .request-tutorial-nav button:hover { border-color: #9fc4e7; color: var(--service-blue-dark); }
    .request-tutorial-skip:hover { color: var(--service-ink); }
}

@media (max-width: 700px) {
    .request-heading-actions { width: 100%; justify-content: space-between; }
    .request-tutorial-dialog { width: calc(100% - 20px); max-height: calc(100dvh - 20px); border-radius: 17px; }
    .request-tutorial-shell { max-height: calc(100dvh - 20px); }
    .request-tutorial-header { padding: 21px 20px 17px; }
    .request-tutorial-status { padding: 11px 20px; }
    .request-tutorial-nav { display: flex; overflow-x: auto; padding: 2px; scrollbar-width: none; }
    .request-tutorial-nav::-webkit-scrollbar { display: none; }
    .request-tutorial-nav button { flex: 0 0 132px; }
    .request-tutorial-slides { padding: 22px 20px; }
    .request-tutorial-slide { min-height: auto; grid-template-columns: 1fr; gap: 22px; }
    .request-tutorial-preview { min-height: 220px; padding: 16px; }
    .request-tutorial-footer { padding: 12px 20px; }
}

@media (max-width: 480px) {
    .request-heading-actions { align-items: flex-start; flex-direction: column; }
    .request-tutorial-trigger { width: 100%; justify-content: center; }
    .request-tutorial-header h2 { font-size: 23px; }
    .request-tutorial-header-tools { gap: 7px; }
    .request-tutorial-mascot { width: 62px; margin: -8px 0 -18px; }
    .request-tutorial-copy h3 { font-size: 22px; }
    .request-tutorial-preview { min-height: 190px; }
    .tutorial-preview-form { grid-template-columns: 1fr; }
    .tutorial-preview-form .tutorial-preview-upload { grid-column: auto; }
    .request-tutorial-footer { flex-wrap: wrap; }
    .request-tutorial-footer .btn { flex: 1; }
    .request-tutorial-skip { order: 3; width: 100%; margin: 0; text-align: center; }
    .request-tutorial-focus::before { right: 0; max-width: calc(100vw - 32px); }
}

@media (prefers-reduced-motion: reduce) {
    .request-tutorial-dialog[open] { animation: none; }
    .request-tutorial-nav button { transition: none; }
    .request-tutorial-focus { animation: none; }
}